Mike was the epitome of perfect customer service and customer service satisfaction.
He and his wife, Lisa were warm and welcoming upon our arrival which gave us the immediate sense of trust.
We walked in the dealership, described what we were looking for and literally one week later he had found the car we needed and we drove out of the parking lot a very happy couple.
This is what all dealerships should exemplify with each and every customer.
Thank you Mike and Lisa!
You will see us in the future as well as all others we believe, as we share our experience.
Rating from Susie and Phil Vander Weele
Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5
Mike is extremely friendly and easy to work with. This is by far one of the easiest car purchases I have ever had. I will definitely consider doing business here in the future.
Lucas
November 14, 2019
Mike and Concept Motors is the definition of an excellent family buisness. He is a straight shooter, fair, hard working and just fun to be around. Even better though is that Lisa and some of the kids also work there and are just as wonderful if not better! If you need a like new vehicle and a good price or routine maintenance, other odds and ends done or just want to be treated like family, then Concept Motors is the place to go!
Customer Service: 5.0
Buying Process: 5.0
Quality of Repair: 5.0
Overall Facilities: 5.0
Overall Rating: 5.0
Buying a car from Concept Motors is a truly pleasurable experience. To show the trust that we have in this dealership, Janice and I have purchased 6 cars from Mike. We love his professionalism, sincerity, veracity and friendship. Mike ALWAYS offers us the highest price for our trade ins and the purchase price on his cars is ALWAYS excellent. I also have Mike do the service on my cars as well. He offers many services. Thank you Mike for business. Sincerely RM
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
Went there just to test drive a vehicle my husband spotted. I've been looking for a small crossover for months. What an honest, sincere and trusting atmosphere. Mike made it feel like I've known him for years. Would have also given us the best trade in for my vehicle around if we would have traded!!
Would recommend and am very satisfied! Thanks Mike for my new 'used' crossover!!!
Went in to just text drive a vehicle my husband saw.. Ended up leaving with it that day. Have been looking for months. Great deal -- would have been best trade in deal offered as well, but we decided to sell outright.
Personable, sincere, trusting.
Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5
By Brex from Sheboygan Area, WI | April 24, 2019
Mike was knowledgeable, helpful and fair. Still working out the details but planning a purchase with him soon.
**UPDATE**
Mike,
We appreciated your knowledge, auto history and customer service. Our buying experience was above expectations. Thank you for addressing all our questions, concerns and needs, especially the last minute, late night hitch installation.
~John & Cindy
5-Star Review
Mike at Concept Motors was very helpful and understanding of my needs. Great cars on the lot, all reliable makes, and most with very low mileage. I was in search of a particular vehicle in a particle price range, and he called me the moment he had one coming in stock. Very satisfied and highly recommend the dealership.
~Matt
Bought 2011 Jeep Grand Cherokee little over a year ago Mike was very honest and easy guy to work with. Bought plenty of vehicle's over time and by far Concept was the BEST experience over other dealerships. I'm actually in the market for another vehicle, Concept first place i looked and still watching inventory. Thought id leave a review from my experience with Concept while i was checking out the inventory. Craig...
Auto dealers can get a bad rap, but this place was absolutely perfect. The owner is honest, doesn't pressure you, and listens to what you are looking for in a car. He will also keep an eye out for special requests if you want something that isn't on the lot. He did this for us and found us the perfect vehicle for our price point and features. We are planning on getting all future car purchases through here. ~ Paul & Heidi
????? Mike was great to work with. Honest, straightforward and made it a great car buying experience.
~ Eric R
Stopped in with a small issue with my Rav4 purchased there. Always ready & willing to help their customers, often at no charge. Have bought several vehicles from them & will always recommend them !
Great, honest car sale
by Robert Elliott from Lewisetta, Virginia | September 29, 2014
I drove all the way from Lewisetta, Virginia to Sheboygan, Wisconsin to buy a nice used car from Mike. He was very professional,
honest and nice to deal with. He even ordered me a wheel lock set when he went to rotate my tires before sending me off and the
lock wrench wasn't in the car. This is the way car buying should be. I may never buy another new vehicle again because they are
usually horrible to deal with. Thank you Mike for a smooth sale!Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
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This was my first buying experience with Concept Motors. The vehicles are all newer models and look great. Mike makes buying a vehicle easy and he aims to please. I decided to purchase a Highlander on a Friday morning, but mentioned to Mike that it would be nice to have a trailer hitch before the weekend. He searched for a hitch and found one an hour away and sent someone to pick it up and installed it by 4:00 pm. That's going above and beyond!
Great Experience
by HappyHummer from Pulaski, WI | August 26, 2014
Thanks Mike for a great experience! Worth the drive.
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
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Above and Beyond
by Terry from Howards Grove, WI | July 31, 2014
This was my first buying experience with Concept Motors. The vehicles are all newer models and look great. Mike makes
buying a vehicle easy and he aims to please. I decided to purchase a Highlander on a Friday morning, but mentioned to Mike
that it would be nice to have a trailer hitch before the weekend. He searched for a hitch and found one an hour away and sent
someone to pick it up and installed it by 4:00 pm. That's going above and beyond!Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
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Car #10 for our family from Concept...
by JeepManFamilyLoyalty2Concept from Oostburg, WI | June 13, 2014
Honestly, it remains as refreshing with Mike as it did with Jan. It is a great experience every time. 10 family car purchases from
Concept Motors, Inc. should say it all! Thank you, Mike!Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
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